Terms and Conditions

Please read these conditions carefully before using The Chocolate Shop website. By using this website You signify Your agreement to be bound by these conditions. Definitions

Customers or visitors to this website are referred to as “You” or “Yours”, The Chocolate Shop is referred to as “Us” or “We”. Our Guarantee

At The Chocolate Shop We are committed to providing an excellent service and aim to bring you the very best in confectionery.

All of our products are offered with free personal message card and gift wrapped, if requested. Please note We reserve the right to edit or refuse to include any message that contains offensive, racist and or inappropriate content.

We will always endeavour to dispatch your confectionery orders, when requested, on the day You place Your order – providing your order is received by 1pm (Monday – Friday).  Exceptions to this rule will be clearly marked on the page/listing.

If You have received an item you are not entirely happy with please contact Us with Your comments. We endeavour to respond to all complaints within 48 hours.

Allergy Information

Our luxury chocolate products may contain nut traces, traces of gluten, wheatflour and milk proteins unless otherwise stated. Purchasing Information

In the unlikely event that We cannot satisfy Your confectionery order due to stock unavailability We will contact You to offer You an alternative. However, if this would prevent Us from meeting Your delivery date, We will send suitable substitutes of the same or higher value and contact you afterwards.

We have made every effort to display and describe all of Our items as accurately as possible. Returns Policy

We comply with the current Consumer Protection. Please note that Our chocolates and perishable goods are exempt from this regulation. If your goods arrive damaged please contact Us before returning the goods either by email or telephone.

Postage costs are not reimbursed unless the item/s are damaged/faulty.

Security and Privacy

When making payment you will be transferred automatically to secure pages and Your payments are processed safely and securely.

It is Our policy NOT to sell OR pass on any personal details. We will store and process any details you provide at the time of purchasing to help support Our service to you and from time to time We may provide You with details of Our products and special offers.

Payment

We accept the following credit/debit cards: Mastercard, Visa, JCB commercial, Maestro/Solo/Visa Debit, Electron/Delta

Payment will be processed at the time of order. The name and billing address given must be the same as the registered name and address of the card holder. Failure to supply correct details may result in delays with your order.

Delivery

All UK confectionery deliveries are made by Royal Mail 1st Class Postal Service, you should allow 2-3 days for delivery.

If We are delivering Your order to a third party address you must ensure that You provide Us with a full and accurate address including the correct postcode.

Please note that We are unable to deliver to an address containing a P.O Box number.

Should there not be someone in to sign/accept delivery during working hours or if the Royal Mail considers that Your order will not fit through the letter box a card will be left informing the recipient that they have tried to deliver and what to do next.

We accept no liability if delivery is not made due to the recipient not being available or due to the recipient failing to contact their local sorting office within reasonable time to arrange collection or re-delivery.

Please note that We cannot offer specific delivery times for worldwide destinations.

We only dispatch goods Monday-Friday, generally orders received on a Friday will not be dispatched until the following Monday.

In extremely hot or cold weather, We reserve the right to delay Your order until the weather has moderated (we will contact you).

We respect your privacy!

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us.